ALL CATS CLINIC WILL NOT PROCESS ORDERS FOR MEDICATIONS, PREVENTATIVES, AND SPECIAL DIETS SENT DIRECTLY TO US (VIA PHONE OR FAX) FROM ONLINE SUPPLIERS OR FROM OUTSIDE PHARAMCIES (WITH THE EXCEPTION OF COMPOUNDING PHARAMACIES FOR SPECIFIC FORMULATION, SUCH AS HEARTLAND OR WEDGEWOOD)
We absolutely support our client’s choice to choose where they obtain their pet’s medications and are happy to accommodate a request to do so. Clients who opt to obtain their pet’s medication through outside pharmacies and suppliers will simply need to pick up a written prescription at our hospital during normal business hours. This paper script will be prepared at the clients request for a processing fee of $10 which can be paid to the clinic at the time of pick up.
Why did we institute this policy? We did so for a few reasons listed below:
First, outside pharmacies have little regulation and have been known to release counterfeit products to their customers. We understand some may be more reliable than others; however there are numerous online pharmacies and new sites emerging every day. With that said, we understand the convenience of online ordering – this is why we have partnered with a veterinary certified online pharmacy (www.allcatsclinicfayar.vetsfirstchoice.com). This site can be reached directly from our website and we can rest assured our patients are receiving quality products.
Second, we have decided to save our staff resources and better manage our workflow. We can’t continue to give away our staffs time and energy for convenience sake. It takes a significant amount of time to review medical records, ensure proper documentation of the medication request, and call/fax in a prescription.
Finally, we understand that cost is a big reason that our clients purchase from outside pharmacies and online retailers. We do our very best to make our medications and preventatives affordable. Most importantly, by purchasing directly from our clinic or online pharmacy (www.allcatsclinicfayar.vetsfirstchoice.com), you are supporting our local business.
Medications purchased directly from us and our online pharmacy is guaranteed by the product’s manufacturer and most importantly by us!
If you have any questions about our policy, please do not hesitate to contact us.
Thanks for trusting us with your cat’s medical care.